Exchange, Warranty, Return and Refund Policy

At Musicshop.sg we carry the Best of the Best brands and Highest Quality Professional Audio and Visual Products.

While we aim for the best and expect nothing but the best, Sometimes things dont turn out all that perfect.

Below are our respective policies to handle them. Cheers!

Section 1: Exchange Policy

1.0 All goods sold are non-exchangeable except under the following 2 conditions (1.1 and 1.2) (We will provide 1-on-1 product exchange) :

Exchange Condition:

1.1. The product received contains a manufacturing defect. The defect must not be due to misuse, wear and tear, abuse, neglect, accident, improper use, etc.

For validation of a manufacturing defect, the respective products’s brand service center/ distributor in Singapore reserves the right to determine if the item contains a manufacturing defect and if a 1-to-1 exchanged will be granted.

1.2. There are missing parts or components that should come with the product based on its brand and model.

1.3 If your order or product purchase fall under the 2 conditions above, within 7 days of receiving your order, please send us an email to hello@musicshop.sg with your order number, name, contact and we will arrange for your items to be exchanged.

1.4 For 1-on-1 exchange the original packing must be kept in-tact. (Subject to availability of stock on hand, refer to point 1.7)

1.5 Exchange will only apply within 7 days of receiving your order. (Subject to availability of stock on hand)

1.6 After 7 days, you will have to bring the product to the respective brand’s service center for warranty, servicing and repair matters. The respective brand’s distributor and/ or brand appointed service centers will determine if the issue is covered under the warranty by the brand.

1.7 Should there be a situation that an immediate exchange of the item is not available due to an out of stock issue of the same product, we will offer you a credit note (credit voucher) of the product amount.

1.8 The credit note must be used within 1 month from the date of issue. Extension of the expiry date of the credit note (credit voucher) is not permitted.

1.9 For cases of exchanges, customer will have to bring down the product directly to the respective brands service center for exchanges if the conditions of exchanges are met.

Section 2: Warranty Policy

At Musicshop.sg, we carry various brands of products and the warranty of each products and brands differs.

Please refer to the warranty information and the various Brands service center location and contact details below.

General Warranty Information and Disclaimer

2.1 For all the brands that we carry, it comes with 1 year limited warranty for manufacturing defects from date of purchase from Musicshop.sg in Singapore unless otherwise stated.

2.2 All warranty, servicing and repairs are covered by the respective brand’s distributor and/ or brand appointed service centers in Singapore and not Musicshop.sg. Warranty coverage for different brands will differ.

2.3 Warranty does not apply to misuse, wear and tear, abuse, neglect, accident, improper use, etc.

2.4 For your warranty to be valid, please provide your original proof of purchase.

2.5 The warranty is valid at the original country of purchase only.

2.6 For items covered under the warranty, do note that time will be required for servicing and repairs. There will be no 1-to-1 exchange/ replacement for a new item or replacement item provided during the period of servicing or repairs.

2.7 For cases of exchanges, customer will have to bring down the product directly to the respective brands service center for exchanges if the conditions of warranty and servicing are met.

Respective Brands Distributor and Service Center Information

For warranty and servicing matters, please contact the respective brands distrubitor/ service center below:

Wharfedale Pro and QSC

– Wharfedale Pro and QSC Singapore Service Centre
– Address: 31 Woodlands Cl, #03-35,
– Singapore 737855
– Open Mon to Fri 9am to 5pm.
– Tel: 63975690

Behringer specific warranty information:
– For Behringer Portable PA/ Battery operated devices, the battery is not covered as part of the warranty.

Audio-Technica 
– Company name: AUDIO-TECHNICA (S.E.A.) PTE. LTD
– Address: No.1 Ubi View, #01-14 Focus One, Singapore 408555
– Opening hours: Monday to Friday 09 :00 to 17:00
– For servicing and warranty enquiries: Email: service@audio-technica.com.sg

LD Systems
– LD Systems Singapore Service Center
– Address: 3 Coleman St, Peninsula Shopping Centre, #03-25, Singapore 179804
– Tel: 8160 2111
– Opening hours: 11am to 7pm.

Presonus, Novation, Kali Audio and Apogee Service Center

– Address: 35 Selegie Rd, Singapore 188307
– Opening hours: 10.30am to 7pm Monday to Friday
– Tel: 6338 8657

ZOOM, Mackie and Samson Service Center
– Address: 1, Sophia Road, #02-12/13, Peace Centre, Singapore 228149
– Tel: 6337 7058
– Opening hours: Mon-Sat (10am-7pm), Closed on Sundays and Public Holidays

Section 3: Refund Policy

3.1 We do not provide any refund on any of our purchases.

 

Muiscshop SG Pte. Ltd. reserves the right, at its discretion, to change, modify, add, or remove portions of these Terms at any time by posting the amended Terms. Please check these Terms periodically for changes. Your continued use of the site or Services after the posting of changes constitutes your binding acceptance of such changes.